Return & Refund Policy

At The Barber & Co PK, we aim to provide high-quality grooming products and professional salon services. Customer satisfaction is important to us, and we have created this Return & Refund Policy to explain the conditions under which returns, exchanges, and refunds may be accepted.

Please read this policy carefully before placing an order.

1. Product Returns

We accept returns or exchanges only under specific conditions.

A product may be eligible for return or exchange if:

• The product received is damaged or defective
• The wrong product was delivered
• The product received is different from the order placed

Customers must contact us within 3 days of receiving the order to request a return or exchange.

2. Return Conditions

To be eligible for a return:

• The product must be unused and in its original packaging
• All original tags, seals, and accessories must be included
• The product must be returned in the same condition in which it was received

Products that have been opened, used, damaged, or altered may not be accepted for return due to hygiene and safety reasons.

3. Non-Returnable Products

For hygiene and safety reasons, the following items may not be eligible for return:

• Used grooming products
• Opened skincare or haircare products
• Personal care items that have been used
• Products damaged due to customer handling

4. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us with:

• Order details
• Description of the issue
• Clear images of the product and packaging

After reviewing the request, we will guide you through the replacement or return process.

5. Refunds

Once your return request is approved and the product has been received and inspected, we will notify you regarding the refund status.

Approved refunds may be processed through the original payment method or another suitable method depending on the payment option used.

Refund processing time may vary depending on the payment provider or bank processing times.

6. Shipping Charges

• Delivery charges are generally non-refundable unless the return is due to an error from our side.
• Customers may be responsible for return shipping costs unless the product received was damaged, defective, or incorrect.

7. Exchange Policy

If an exchange is approved, we will replace the product based on availability.

If the requested replacement product is unavailable, we may offer an alternative product or refund option where applicable.

8. Salon Service Cancellations & Refunds

For salon appointments:

• Customers are requested to inform us in advance if they need to cancel or reschedule an appointment.
• Refund eligibility for cancelled appointments may depend on the timing and circumstances of the cancellation.
• Completed salon services are not eligible for refunds.

We reserve the right to review each service-related refund request individually.

9. Order Cancellation

Orders may only be cancelled before they are processed or dispatched.

Once an order has been shipped, cancellation requests may not be accepted.

10. Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us:

The Barber & Co PK
Location: Karachi, Pakistan
Email: [email protected]